Terms & Conditions

1. Our Services

DiginexAI delivers end-to-end digital marketing and cutting-edge technology services. These include Search Engine Optimization (SEO), Social Media Marketing & Management, Performance Marketing (Google, Meta, and PPC Ads), Content Strategy & Copywriting, Brand Identity & Graphic Design, Custom Web & Mobile App Development, Influencer Collaborations, Commercial Photography & Video Production, UI/UX Design, and custom Artificial Intelligence solutions (including machine learning models, chatbots, and generative AI video).

The specific deliverables, milestones, and scope included in your project are explicitly enumerated in our approved written proposal, quote, or Statement of Work (the “Scope”).

2. Proposals, Scope, and Change Requests

• Proposal Validity: Any written quotation or commercial proposal remains valid for 15 days from issuance, unless stated otherwise.
• Project Kickoff: An engagement commences upon written client confirmation (email confirmation is binding) and receipt of the agreed upfront deposit.
• Out-of-Scope Requests: Any feature, revision, creative iteration, page, or campaign requested outside the agreed Scope constitutes a Change Request. We will outline any additional cost and timeline adjustments, proceeding only once approved by you.

3. Client Responsibilities & Materials

To enable timely, high-quality execution, you agree to:

• Provide required brand assets, logins, API credentials, copy, domain access, and marketing background in a timely manner.
• Consolidate feedback and issue approvals promptly (typically within 5 business days of milestone submission).
• Warrant that all materials, trademarks, photos, copy, and product claims provided to us are owned by you or appropriately licensed.
• Ensure your products, landing pages, and commercial offerings strictly adhere to advertising policies and applicable laws.

Note: Delays in client feedback or asset provision will result in day-for-day extensions of estimated delivery schedules.

4. Fees, Billing, and Payment Terms

• Currency & Taxes: Fees are quoted in Indian Rupees (INR) for Indian clients or GBP / USD for international clients, exclusive of applicable GST or statutory local taxes unless stated otherwise.
• Payment Structure: Fixed-price projects standardly require a 50% advance deposit upon kickoff, with the balance due upon milestone completion or final delivery. Ongoing retainer services are billed monthly in advance.
• Due Dates & Overdue Invoices: Invoices are payable within 7 days of issuance. In the event of non-payment past the due date, DiginexAI reserves the right to pause active development or campaign management, charge 1.5% monthly late interest, and withhold final production source files.
• Third-Party Expenses: Third-party subscriptions, hosting, domain registrations, premium plugins, paid fonts, stock licenses, and influencer fees are billed separately unless explicitly included in the Scope.

5. Advertising Budgets & Ad Networks

Media spend and ad budgets (e.g. on Google Ads, Meta Ads, LinkedIn Ads) are separate from our agency management fees and are paid directly by the client to the advertising platforms via the client’s own payment method.

Advertising platforms periodically revise their algorithmic bidding systems, editorial policies, and account verification rules. DiginexAI cannot be held liable for third-party platform actions such as temporary ad disapprovals, policy updates, or account suspensions initiated by external networks.

6. Revisions, Approvals, and Timelines

Unless specified otherwise in your agreement, deliverable packages include up to two (2) rounds of reasonable revisions to the approved design or concept direction. A request for a completely new conceptual redesign or substantial changes after sign-off will be quoted as additional work.

Stated delivery dates are professional estimates provided in good faith and are contingent on timely client feedback and external factors.

7. Intellectual Property & Portfolio Rights

• Client Content: You retain full title and ownership over all pre-existing brand assets, logos, and materials supplied to us.
• Final Deliverables: Upon receipt of full and final payment, all rights and title to custom design assets, final code, and bespoke creatives created specifically for your project transfer to you.
• Pre-existing Code & Libraries: DiginexAI retains rights to its proprietary templates, general utility code, libraries, frameworks, and know-how, granting you a non-exclusive license to utilize them as incorporated into your finished project.
• Portfolio Demonstration: Unless mutually agreed in writing to the contrary, DiginexAI reserves the customary right to display non-confidential finished deliverables and celebrate your brand in our agency portfolio, case studies, and awards.

8. Use of AI Tools

We integrate state-of-the-art AI systems to assist our teams with research, drafting, design variations, and analytics. All outputs are reviewed and polished by experienced creative and technical directors. You acknowledge that AI-assisted content may have unique intellectual property nuances under evolving international jurisprudence. If your project mandates that AI tools not be utilized, please notify us before project commencement.

9. Confidentiality & No Guarantee of Results

Confidentiality: Both parties agree to protect each other’s non-public proprietary and financial information with utmost diligence, disclosing it only to staff or contractors who require it under binding NDA obligations.

Marketing Disclaimers: Marketing performance is impacted by myriad external variables including market competition, seasonality, economic headwinds, consumer preference, and platform algorithm shifts. While DiginexAI applies proven, world-class industry methodologies, we do not guarantee specific sales quotas, exact organic rank positions, or revenue multiples.

10. Cancellation, Termination, and Limitation of Liability

• One-Time Projects: May be terminated by written notice, subject to payment for all work completed and expenses incurred up to the date of cancellation. Initial deposits are non-refundable once work has commenced.
• Retainer Agreements: May be canceled by either party with 30 days' advance written notice. Services and billing continue through the conclusion of the notice period.
• Limitation of Liability: To the maximum extent permitted by applicable law, DiginexAI’s total aggregate liability for any claims arising under or related to any project shall be strictly capped at the total service fees paid by the client to DiginexAI for that specific project during the three (3) months immediately preceding the event giving rise to the claim. DiginexAI shall not be liable for any indirect, incidental, or consequential damages.

11. Governing Law and Dispute Resolution

These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the substantive laws of India.

The parties will first endeavor to resolve any disagreement through amicable mutual discussions within 30 days. Unresolved disputes shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by mutual consent. The seat, place, and venue of arbitration shall be Ahmedabad, Gujarat, India, and proceedings shall be conducted in English. The courts in Ahmedabad shall have exclusive jurisdiction.

12. Contact Information

If you have any questions or require clarification regarding these Terms & Conditions, please reach out to us: